At Naked® Sports Innovations Inc., we are determined to have happy customers and our actions are governed by our policies described below. These include Shipping & returns, Website terms & conditions, and Privacy. If you have any questions or concerns, please contact us here.
Domestic Shipping: Domestic Shipping is handled by USPS and UPS depending on the customers needs and are charged above the price of goods sold.
International Shipping: Global shipping is handled by UPS and is calculated by weight and charged to customers over and above the price of goods sold. We also ship via United States Postal Service (USPS) however this shipping method is known to be unreliable and not the shipping method of choice for Naked Sports Innovations, Inc. Naked Sports Innovations, Inc. cannot guarantee any shipments shipped via USPS. USPS does not provide insurance for shipments.
*Note that customs and duties may apply and vary depending on location and country and that they are the responsibility of the purchaser. We cannot determine the cost of these duties and taxes so please be sure you check with your countries import laws.
*Naked® Sports Innovations is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of original delivery is unavailable.
We strive to provide our customers with the highest quality products and best possible customer care. If you are not completely satisfied with your purchase or wish to exchange please follow the guidelines below.
Items purchased at nakedsportsinnovations.com may be returned for up to 30 days after the original purchase date for a full refund.
For safety and health reasons all items must be brand new, unused condition, with the original packaging and all tags intact. Our soft flask bite valves must have protective shrink wrap still intact.
Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse.
- Exchanged items will be shipped complimentary to the customer.
Items purchased anywhere except nakedsportsinnovations.com must be returned to the original place of purchase.
HOW TO RETURN
- All orders after October 15th 2020, now come with FREE returns. A return label is provided with every purchase. We are unable to accommodate free returns on any orders before this date.
- Please fill out the form regarding your return or exchange, provided in your package and return to us with your item(s).
- All items must be brand new, unused condition, with the original packaging and all tags intact. Our soft flask bite valves must have protective shrink wrap still intact.
- Original order shipping charges will not be refunded.
- Refunds may take 5-10 days to show in your bank account.
- Refunds are issued in the form of the original payment. Naked® Sports Innovations will provide a full refund for the value of the purchased item in the same form as the original payment.