HOW TO RETURN - REST OF WORLD
Your orders can be returned within 30 days of purchase for a full refund. We do not accept returns after 30 days. For all orders placed outside of the US at nakedsportsinnovations.com, the customer will be responsible for all shipping costs incurred. Please download the form from the link below regarding your return, print and return to us with your item(s).
For safety and health reasons all items must be brand new, unused condition, with the original packaging and all tags intact. Our soft flask bite valves must have protective shrink wrap still intact. Items that are sent back in used condition will not be refunded, and will not be sent back to the customer.
*Note: this returns process is only for orders placed outside of the United States. Refunds will not be honored via this form if your order was placed within the United States.
To perform an exchange for orders outside of the US, you must return the item and then order a new one. Please initiate a return using the process listed above. Then please order your new item. Your initial order will be refunded. All shipping costs will be incurred by the customer.
Please allow 7-14 business days for your return package to arrive at our warehouse after dropping it off with the carrier. Once your return package arrives it will take up to 3 business days to process your refund or send your exchange form. You will receive an email confirming that the processing has been completed.
Original order shipping charges will not be refunded. Please note, depending on your financial institution it may take up to 10 business days from the processing date for the refund to post it to your bank account. Refunds are issued in the form of the original payment. Naked® Sports Innovations will provide a full refund for the value of the purchased item in the same form as the original payment.
Some shipping carriers may be experiencing delays causing return packages to not reach our warehouse within the typical 7-14 day timeframe. Please follow your return tracking number for details.