Customers are responsible for all costs relating to the shipment of a product to Naked® Sports Innovations. Naked® Sports Innovations will then cover the return shipping costs. Please select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. Naked® Sports Innovations is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of delivery is unavailable.
For a full refund or exchange products must be sent back within 30 days of purchase. Simply refer to the packing slip provided with your order for return instructions.
To return or exchange a product due to a manufacturer defect please email us at firstname.lastname@example.org to file a claim and receive your RA number. In your correspondence please provide your order number and information. Prior to issuing your RA number we may request additional information including photos of damage.
Returns and exchanges can be sent to:
Naked® Sports Innovations
PO Box 1351 Vashon Wa. 98070
Domestic Shipping: Domestic Shipping is handled by USPS and UPS depending on the customers need and are charged above the price of goods sold. Unfortunately at this time we do not offer free shipping.
International Shipping: Global shipping is handled by UPS and is calculated by weight and charged to customers over and above the price of goods sold.
*Note that customs and duties may apply and vary depending on location and country and that they are the responsibility of the purchaser. We cannot determine the cost of these duties and taxes so please be sure you check with your countries import laws.
We strive to provide our customers with the highest quality products and best possible customer care. If you are not completely satisfied with your purchase or wish to exchange for a different size simply return it in brand new, unused condition, with the original packaging. For hygienic reasons our soft flask bite valves must have protective shrink wrap still intact.
Original order shipping charges will not be refunded.
Refunds may take 5-10 days to show in your bank account.
If you made your purchase from one of our retail partners you must make your return or exchange at the store where you made your purchase.
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