We strive to provide our customers with the highest quality products and best possible customer care. If you are not completely satisfied with your purchase or wish to exchange please follow the guidelines below.
For safety and health reasons all items must be brand new, unused condition, with the original packaging and all tags intact.Our soft flask bite valves must have protective shrink wrap still intact.
Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse. Items purchased anywhere except nakedsportsinnovations.com must be returned to the original place of purchase.
HOW TO RETURN OR EXCHANGE
Processing Times: Orders must be placed by 12:00pm Pacific Time (PT) for them to be processed the same day, otherwise they will be processed the following day. All orders will be processed and shipped within 24 hours of receipt unless otherwise specified.
Domestic Shipping: Domestic Shipping is handled by USPS and UPS depending on the customers needs and are charged above the price of goods sold.
International Shipping: Global shipping is handled by UPS and is calculated by weight and charged to customers over and above the price of goods sold. We also ship via United States Postal Service (USPS) however this shipping method is known to be unreliable and not the shipping method of choice for Naked Sports Innovations, Inc. Naked Sports Innovations, Inc. cannot guarantee any shipments shipped via USPS. USPS does not provide insurance for shipments.
*Note that customs and duties may apply and vary depending on location and country and that they are the responsibility of the purchaser. We cannot determine the cost of these duties and taxes so please be sure you check with your country's import laws.
*Naked® Sports Innovations is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of original delivery is unavailable.
Original order shipping charges will not be refunded.
Refunds may take 5-10 days to show in your bank account.
If you made your purchase from one of our retail partners you must make your return or exchange at the store where you made your purchase.
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